Shipping policy


1. Please note: order processing and delivery is Monday to Friday (except holidays). We generally need 1 to 2 working days to process and mail your orders.

Shipping time 3-5 working days

Due to increased demand during the pandemic, fulfillment and delivery may be delayed. We thank you for your patience and apologize for any inconvenience.

2. Disclaimer. PRACHINAIR will not be held responsible if the order is delayed or undeliverable due to the following circumstances:

(1) If there are out of stock items in your order, your order delivery may be delayed.

(2) The recipient information you provided is incorrect and does not provide a detailed address.

(3) If your is delivered to your address, but you cannot accept for a various reason, and results in repeated delivery attempts and additional delivery costs.

(4) In case of unforeseen circumstances, the delivery arrival time may be slightly delayed.

3.Due to the different locations of the goods storage warehouse, the goods in an order may be split into multiple packages for delivery, and the delivery time depends on the express delivery time receipt. After the package is sent, the system updates the logistics information and send you a notification.

4.Out of stock processing

If your order has out-of-stock products, T S EMPORIUM may cancel your order, or cancel the out-of-stock products individually. At this time, the customer service staff will notify you by email and refund the difference.


According to relevant laws and regulations, some products will incur sales tax. Please be sure to check your order information when you confirm your order: name, shipping address (postal code, city, country), billing address, etc. If your order information is incorrect, it will delay your order processing progress. Please contact T S EMPORIUM customer service with any questions.

Delivery Method

In order to improve the user experience, please fill in and verify your detailed receipt information carefully.

contact us

We're here to help! If you have questions about style, gift guides, or our brand, please feel free to contact us.

Opening hours:

Mon – Sat: 9:00 a.m. – 6:00 p.m. (EST)

Sunday: 10:00 a.m. – 5:00 p.m. (EST)

Phone:  +86 16771505639

Email: [email protected]

address:No. 660 HealthyWest Road, Huaiji County, Zhaoqing City, Guangdong Province,China,555656